Delivery & Returns

Delivery

A chargeable delivery service is offered to the exterior door of your delivery address. If there is clear access, at your instruction, the goods will be taken into your property. If clear access is not available your goods will be left in a safe location inside your house.

We do not accept liability for loss or damage, negligence excepted, that may arise to the goods or your property because of those arrangements.

Property damage caused by negligence must be reported at the time of delivery and noted on the delivery paperwork. We do not accept liability for any property damage reported after this time.

Please ensure that you give us a complete and correct delivery address, and that we can get access on the day of delivery. Otherwise, a redelivery charge will be incurred.

 

Late Delivery

Delivery dates and lead times are given in good faith but are subject to change due to circumstances outside our control. If you wish to make the delivery time part of the contract, you must notify us in writing to the address below, or by email.

The minimum notice period is 21 days, either from us receiving the notice or after the longest period estimated on the order, whichever is the later. If we fail to make delivery within that time, you will receive a full refund.

Compensation cannot be claimed for late or failed deliveries.

 

Cancellation and Returns Policy

Orders can be cancelled with a full refund if cancellation is made within 12 hours of placing your order and your goods have not been delivered or collected. After 12 hours the cancellation fee is 25% of the invoice value.

 

Once goods have been delivered or collected, we do not offer a refund or replacement if you have changed your mind.